Exclusive : Documents reveal assessors’ grave fears if client needs are underestimated by tool that can’t be overridden
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State health officials were so alarmed by a controversial federal government aged care funding tool that they kept a log of hundreds of cases where vulnerable older Australians were severely under-assessed.
It also led to one senior state health official writing to the federal government to warn of “catastrophic” outcomes from its algorithmic tool – used to determine support levels for in-home care – and that her staff were “fielding calls from distraught clients and assessors”.